Belvedere Cat Tree Condo
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30 Days Easy Return
Customer Support
Description
A cream-white castle built for big cats. The Belvedere Cat Tree Condo stands 196 cm tall on seven thick 13 cm sisal posts and a heavy weighted base, with a huge sisal-wrapped scratching barrel at its heart. Two round doorways lead into the barrel's cushioned den, a bordered lounge crowns the top, a rotating hammock swings out to the side, and two swivel platforms and a sisal play rope fill the space in between.
♥ WHY YOU'LL LOVE IT
- ✔ Made for large breeds — seven 13 cm sisal posts and a weighted base hold Maine Coons with ease.
- ✔ A giant scratching barrel — an 80 cm sisal-wrapped barrel to scratch outside and hide inside.
- ✔ A lounge with walls — the 61 × 43 cm top lounge has a 15 cm border and a 5 cm cushion.
- ✔ A swinging hammock — a plush 46 cm hammock rotates out for afternoon naps.
- ✔ Swivel platforms — two 36 × 36 cm cushioned platforms rotate a full 360°.
- ✔ Room for the whole family — up to six cats can climb, scratch and rest together.
📏 SPECIFICATIONS
- Overall size: 140 × 71 × 196 cm / 55 × 28 × 77 in (W × D × H)
- Base: 74 × 58 cm / 29 × 23 in, 5 cm / 2 in thick, weighted
- Sisal posts: 7, each 13 cm / 5 in thick
- Top lounge: 61 × 43 cm / 24 × 17 in, 15 cm / 6 in border, 5 cm / 2 in cushion
- Hammock: 46 cm / 18 in, rotating
- Swivel platforms: 2, each 36 × 36 cm / 14 × 14 in
- Scratching barrel: 80 × 41 × 56 cm / 31.5 × 16 × 22 in (H × W × D), two 20 cm / 8 in entrances, cushion included
- Play rope: 71 cm / 28 in natural sisal
- Weight: about 60 kg / 132 lb
- Materials: natural sisal, thick cream plush, removable washable cushions
- Colour: Cream
- Assembly: required, tools and instructions included
Free Shipping
United States
Free standard shipping is available on all orders within the United States.
United Kingdom
Free standard shipping is available on all orders within the United Kingdom.
Canada
Free standard shipping is available on all orders within Canada.
Australia
Free standard shipping is available on all orders within Australia.
Orders are processed Monday through Friday, excluding holidays.
Orders placed before 5:00 PM EST will begin processing the same business day. Orders placed after this time will begin processing on the next business day.
- Processing Time: 1–2 business days
- Transit Time: 6–8 business days
- Estimated Delivery Time: 7–10 business days
While we work hard to ensure timely delivery, occasional delays may occur due to factors outside our control, including:
- Inventory availability or order processing capacity
- Increased order volume during peak seasons
- Carrier delays or transportation disruptions
- Severe weather events, natural disasters, labor strikes, or customs processing for international shipments
Lost Packages
If your package has not been delivered within 15 business days after the estimated delivery date, please contact our customer support team.
Purrela will coordinate with the carrier to locate the shipment and, if necessary, arrange for a replacement or refund in accordance with our policies.
If a significant delay occurs with your order, our team will notify you as soon as possible.
For additional details, please visit our Shipping Policy page.
Returns & Refunds
We want you and your feline companion to love every purchase from Purrela. If something isn't quite right, eligible items may be returned within 30 days of delivery.
How to Start a Return
To initiate a return, please contact our support team at:
Our team will provide return instructions and the appropriate return address.
Return Conditions
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned with all original packaging, accessories, and tags.
- Have a return request submitted within 30 days of delivery.
Please note that returns sent without prior authorization cannot be accepted.
Refund Processing
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 7 business days.
Purrela does not charge restocking fees on eligible returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
If visible damage is present upon delivery, we recommend refusing the shipment (where possible) and contacting our support team immediately.
If damage is discovered after opening the package, please notify us within 48 hours of delivery and include photos of both the product and its original packaging.
For verified damaged, defective, or incorrect items, Purrela will cover all return shipping costs and arrange a replacement or refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Purrela cannot be responsible for return shipments that are lost or undelivered.
For complete details, please visit our Returns & Refund Policy page.
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SCRATCH OUTSIDE, SNOOZE INSIDE
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