Manor Tall Cat Tree
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30 Days Easy Return
Customer Support
Description
A towering home for the whole cat family. The Manor Tall Cat Tree rises 195 cm on nine thick 12 cm sisal posts and a heavy weighted base, giving big cats and busy kittens room to climb, scratch, nap and hide without a wobble. At the top is a 60 × 43 cm lounge with a washable cushion, a rotating deluxe hammock swings out to the side, and a padded cave sits halfway up for private naps, with a ramp and sisal play rope along the way.
♥ WHY YOU'LL LOVE IT
- ✔ Built for big cats — nine 12 cm thick sisal posts and a weighted base keep it rock-steady.
- ✔ A lounge with a view — the 60 × 43 cm top lounge has a 5 cm washable cushion.
- ✔ A rotating hammock — a 45 cm deluxe hammock, tested to hold 20 kg / 44 lb.
- ✔ A private hideaway — a padded cave with 20 cm round openings for quiet naps.
- ✔ Endless play — a climbing ramp, steps and a hanging sisal rope keep energetic kittens busy.
- ✔ Room for everyone — up to five cats can climb and rest at the same time.
📏 SPECIFICATIONS
- Overall size: 140 × 65 × 195 cm / 55 × 25.6 × 76.8 in (W × D × H)
- Base: 74 × 60 cm / 29 × 23.6 in, weighted
- Sisal posts: 9, each 12 cm / 4.7 in thick
- Top lounge: 60 × 43 cm / 23.6 × 17 in, with 5 cm / 2 in washable cushion
- Hammock: 45 cm / 17.7 in, rotating, holds 20 kg / 44 lb
- Cave: 52 × 37 × 30 cm / 20.5 × 14.6 × 11.8 in, 20 cm / 7.9 in openings
- Weight: about 60 kg / 132 lb
- Materials: natural sisal, soft light-grey plush, removable washable cushions
- Colour: Light Grey
- Assembly: required, tools and instructions included
Free Shipping
United States
Free standard shipping is available on all orders within the United States.
United Kingdom
Free standard shipping is available on all orders within the United Kingdom.
Canada
Free standard shipping is available on all orders within Canada.
Australia
Free standard shipping is available on all orders within Australia.
Orders are processed Monday through Friday, excluding holidays.
Orders placed before 5:00 PM EST will begin processing the same business day. Orders placed after this time will begin processing on the next business day.
- Processing Time: 1–2 business days
- Transit Time: 6–8 business days
- Estimated Delivery Time: 7–10 business days
While we work hard to ensure timely delivery, occasional delays may occur due to factors outside our control, including:
- Inventory availability or order processing capacity
- Increased order volume during peak seasons
- Carrier delays or transportation disruptions
- Severe weather events, natural disasters, labor strikes, or customs processing for international shipments
Lost Packages
If your package has not been delivered within 15 business days after the estimated delivery date, please contact our customer support team.
Purrela will coordinate with the carrier to locate the shipment and, if necessary, arrange for a replacement or refund in accordance with our policies.
If a significant delay occurs with your order, our team will notify you as soon as possible.
For additional details, please visit our Shipping Policy page.
Returns & Refunds
We want you and your feline companion to love every purchase from Purrela. If something isn't quite right, eligible items may be returned within 30 days of delivery.
How to Start a Return
To initiate a return, please contact our support team at:
Our team will provide return instructions and the appropriate return address.
Return Conditions
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned with all original packaging, accessories, and tags.
- Have a return request submitted within 30 days of delivery.
Please note that returns sent without prior authorization cannot be accepted.
Refund Processing
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 7 business days.
Purrela does not charge restocking fees on eligible returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
If visible damage is present upon delivery, we recommend refusing the shipment (where possible) and contacting our support team immediately.
If damage is discovered after opening the package, please notify us within 48 hours of delivery and include photos of both the product and its original packaging.
For verified damaged, defective, or incorrect items, Purrela will cover all return shipping costs and arrange a replacement or refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Purrela cannot be responsible for return shipments that are lost or undelivered.
For complete details, please visit our Returns & Refund Policy page.
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A SPOT FOR EVERY MOOD
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