Last updated: August 23, 2026
Welcome to Purrela. This Disclaimer explains important information regarding the use of our website, the product information we provide, and the purchase and use of products available through our store.
Purrela is an online retail brand operated by ASO Group Inc. By accessing www.purrela.com, you acknowledge and agree to the terms outlined below.
About Our Product Information
We work to provide clear and accurate information about the products available at Purrela. Product descriptions, photographs, measurements, specifications, features, materials, and other details are provided to help customers make informed purchasing decisions.
Despite our efforts, occasional typographical errors, inaccuracies, omissions, or differences may occur. Product information may also be updated as products, specifications, or availability change.
Measurements and dimensions displayed on our product pages should be considered approximate unless specifically stated otherwise.
We encourage customers to review the full product description, sizing, measurements, features, recommended use, and other relevant information before completing a purchase.
Product Images, Colors & Appearance
We make reasonable efforts to represent our products accurately through the photographs and other media displayed on Purrela.
The actual appearance of a product may vary slightly from its online representation. Differences can result from photography, lighting conditions, screen settings, device displays, materials, production processes, or normal manufacturing variations.
Colors, textures, patterns, finishes, shapes, and other characteristics may therefore differ slightly from what appears on your screen.
These types of minor variations do not necessarily indicate that a product is defective.
Choosing Products for Your Cat
Every cat is different. Cats can vary considerably in size, weight, age, activity level, temperament, behavior, preferences, and individual needs.
Product descriptions, measurements, sizing recommendations, and suggested uses available through Purrela are provided as general guidance. A product that works well for one cat may not necessarily be suitable for another.
Customers are responsible for considering their pet's individual characteristics and selecting an appropriate product.
Where sizing or weight recommendations are provided, customers should review those recommendations carefully before ordering.
Safe Product Use & Supervision
Pet products should always be used appropriately and for their intended purpose.
Depending on the product and your cat's behavior, supervision may be appropriate when using toys, accessories, furniture, carriers, feeding products, interactive products, or other pet items.
We recommend routinely inspecting pet products for excessive wear, loose components, breakage, or other damage. Use should be discontinued if a product becomes damaged or presents a potential safety concern.
Customers should also follow any instructions, warnings, assembly requirements, or usage recommendations supplied with a product.
Veterinary & Pet Health Information
Purrela is a retail store and does not provide veterinary or medical services.
Any information appearing on our Website concerning pet wellness, behavior, comfort, feeding, product suitability, or general pet care is provided for general informational purposes and should not be considered veterinary or medical advice.
Information provided through Purrela is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Questions concerning your cat's health, medical conditions, treatment, diet, medication, or other health-related concerns should be directed to a qualified veterinarian.
Prices, Products & Availability
We make reasonable efforts to maintain accurate product pricing and availability.
Prices, product selections, specifications, features, and availability may change from time to time.
Displaying a product on Purrela does not guarantee that the product will remain available.
If we identify an error involving product information, pricing, or an order, we reserve the right to correct the information and take appropriate action concerning the affected order, subject to applicable law and our published store policies.
Information on Our Website
Content available through Purrela is provided for general informational and commercial purposes.
While we make reasonable efforts to keep our Website accurate and current, we cannot guarantee that every piece of information will always be complete, current, or free from error.
We may correct, update, modify, or remove Website content when reasonably necessary.
Nothing contained in this Disclaimer is intended to limit any consumer rights or remedies that cannot legally be excluded or restricted.
Third-Party Websites
Purrela may occasionally provide links to websites, services, or resources operated by third parties.
We do not operate or control these external websites and are not responsible for their content, availability, security, privacy practices, accuracy, products, or services.
The presence of a third-party link on Purrela should not automatically be interpreted as an endorsement of that third party.
Customers who choose to access an external website should review that website's applicable terms and policies.
Website Access & Security
We take reasonable measures to maintain the operation and security of Purrela, but uninterrupted or error-free access cannot be guaranteed.
Website functionality may occasionally be affected by maintenance, technical issues, third-party services, internet connectivity, or circumstances outside our reasonable control.
We also cannot guarantee that the Website, servers, or electronic communications will always be entirely free from viruses or other harmful components.
Limitation of Liability
To the fullest extent permitted by applicable law, Purrela and ASO Group Inc. shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of the Website or reliance upon information provided through the Website.
Nothing in this Disclaimer excludes or limits liability, consumer protections, warranties, guarantees, or other rights where doing so would be prohibited by applicable law.
Purchases made through Purrela are also subject to the applicable terms and policies published on our Website, including policies concerning payment, shipping, cancellations, returns, and refunds.
Updates to This Disclaimer
We may revise this Disclaimer periodically to reflect changes to our Website, products, business practices, or applicable requirements.
When changes are made, the updated version will be posted on this page and the "Last updated" date will be revised accordingly.
Questions?
If you have questions regarding this Disclaimer or information provided through Purrela, please contact us at:
Email: info@purrela.com
Contact Information
Store Name: Purrela
Address: 1030 Element Cir, Garner, North Carolina, USA, 27529
Email: info@purrela.com
Phone: 910-360-6230
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We do our best to reply back to your email within 1-2 business days.
Purrela is an online retail brand operated by ASO Group Inc., a United States-based company.