Politique d’expédition

At Purrela, we are committed to providing a reliable, transparent, and efficient shipping experience from checkout to delivery.

Shipping Locations

This shipping policy applies to all orders shipped within:

Purrela offers free standard shipping on all orders within the United States, United Kingdom, Canada, and Australia.

All shipping costs and applicable charges are clearly displayed at checkout before completing your purchase.

5:00 PM (EST), Monday through Friday

Orders placed after this time will be processed on the next business day.

1–2 business days (Monday through Friday)

6–8 business days (Monday through Friday)

7–10 business days from the date of order

Delivery estimates are provided in good faith but are not guaranteed.

To ensure safe and timely delivery, we partner with trusted shipping carriers, including:

Carrier selection is determined based on destination and the most efficient delivery method available.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Customers may track their shipment directly through the carrier’s website or via our Order Tracking page.

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to factors outside our control, including:

If your order experiences a significant delay, our support team will assist you as quickly as possible.

If your package has not been delivered within 15 business days after the estimated delivery timeframe, please contact our support team.

Purrela will work directly with the shipping carrier to investigate the shipment and provide an appropriate resolution where applicable.

Customers are responsible for ensuring all shipping information is accurate at checkout.

Purrela is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To assist with resolution, we may request:

Our team will review the issue and work toward a suitable solution promptly.

Import duties, taxes, and customs fees (if applicable) are determined by local customs authorities and are the responsibility of the customer.

Store Name: Purrela
Address: 1030 Element Cir, Garner, North Carolina, USA, 27529
Email: info@purrela.com
Phone: 910-360-6230
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We do our best to reply back to your email within 1-2 business days.