Billing Terms and Conditions

Payment Policy

At Purrela, we are committed to providing a secure, transparent, and convenient checkout experience for all customers. This Payment Policy explains the payment methods we accept, how transactions are processed, and important billing information related to your purchase.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Diners Club International
  • Discover

Available payment methods may vary depending on your location, device, or payment provider availability.

Payment Currency

All prices displayed on the Purrela website are processed in United States Dollars (USD).

For international customers, your financial institution or payment provider may convert the transaction into your local currency using the applicable exchange rate and may apply additional fees.

Payment Authorization

Payment is required in full at the time the order is placed.

Orders will only begin processing once payment authorization has been successfully completed.

If a payment is declined, canceled, flagged as suspicious, or otherwise unsuccessful, the order may not be confirmed or fulfilled.

Pricing & Checkout Information

Purrela strives to maintain accurate pricing and product information across the website.

However:

  • Prices may change without notice
  • Promotional offers may be modified or discontinued at any time
  • Taxes and applicable charges are calculated at checkout
  • Shipping charges (if applicable) are displayed before payment is completed

Customers are responsible for reviewing their order details carefully before submitting payment.

International Orders

For orders shipped outside the United States, additional charges such as:

  • Import duties
  • Customs fees
  • VAT
  • Local taxes

may apply depending on your country’s regulations.

These charges are determined by local customs authorities and are the responsibility of the customer.

Purrela is not responsible for delays caused by customs clearance procedures.

Secure Transactions

Protecting customer payment information is extremely important to us.

Purrela uses SSL encryption and trusted third-party payment gateways to help ensure secure payment processing.

We do not store complete credit card or payment information on our servers.

Refunds

Approved refunds are issued in accordance with our Returns & Refund Policy.

Refunds will be returned to the original payment method used during checkout.

Processing times may vary depending on your financial institution or payment provider.

Chargebacks & Payment Disputes

If you experience an issue with your order or payment, we encourage you to contact our support team at info@purrela.com before initiating a payment dispute or chargeback.

Unauthorized or fraudulent chargebacks may be formally disputed.

Fraud Prevention & Order Verification

To maintain a safe shopping environment, Purrela reserves the right to:

  • Cancel suspicious orders
  • Delay processing for verification purposes
  • Request additional identity verification for certain transactions

Orders flagged for potential fraud may be canceled at our discretion.

Contact Information

Store Name: Purrela
Address: 1030 Element Cir, Garner, North Carolina, USA, 27529
Email: info@purrela.com
Phone: 910-360-6230
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We do our best to reply back to your email within 1-2 business days.