Last updated: August 23, 2026
Purrela, operated by ASO Group Inc., is committed to providing customers with a secure and transparent payment experience. The following Payment Policy explains how payments are accepted and processed when you place an order through www.purrela.com.
Paying for Your Order
Payment is required when an order is placed through Purrela.
When you submit your order, your selected payment method will be authorized and processed through the payment provider available through our checkout.
By providing payment information and submitting an order, you represent that you are authorized to use the selected payment method and authorize Purrela, ASO Group Inc., and our applicable payment processors to charge the total amount displayed at checkout.
Your final order total will be presented to you before you complete your purchase.
Payment Options
Depending on your location, device, browser, and checkout configuration, Purrela may accept the following payment methods:
Credit and Debit Cards
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Visa
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Mastercard
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American Express
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Diners Club International
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Discover
Digital Payments
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PayPal
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Shop Pay
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Apple Pay
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Google Pay
The payment methods currently available for your order will be displayed during checkout.
Shopping Currencies
Prices are shown and payments are charged in the currency applicable to the country or region in which you are shopping:
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United States: United States Dollars (USD)
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United Kingdom: British Pounds (GBP)
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Canada: Canadian Dollars (CAD)
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Australia: Australian Dollars (AUD)
The applicable currency will be displayed on the Website and during checkout before you complete your purchase.
If your payment method is denominated in a different currency from the currency displayed at checkout, your bank, card issuer, or payment provider may apply its own currency conversion rate or additional fees.
Any currency conversion fees or other charges imposed by your financial institution or payment provider are determined by that institution and are not charged by Purrela.
Free Shipping
Purrela offers free standard shipping on orders to the United States, United Kingdom, Canada, and Australia.
There is no standard shipping charge added to qualifying orders for these destinations.
For additional information regarding order processing, estimated delivery times, carriers, tracking, and other shipping terms, please review our Shipping Policy.
Prices and Applicable Taxes
We make reasonable efforts to ensure that the prices displayed on Purrela are accurate.
The price applicable to your purchase will be displayed during checkout before your order is submitted.
Any applicable taxes or other charges collected by Purrela will also be displayed during checkout before you complete your purchase.
If we discover a pricing or technical error affecting an order, we reserve the right to correct the error and take appropriate action regarding the affected order, subject to applicable law.
Fees independently charged by your bank, card issuer, or payment provider, including applicable currency conversion or payment-related fees, are outside the control of Purrela.
Secure Payment Processing
Payments made through Purrela are processed using secure third-party payment providers and Shopify's checkout infrastructure.
Purrela does not directly store complete credit or debit card numbers on its own servers.
Payment information is handled by the applicable payment processor in accordance with its security and privacy practices.
Billing Information
Customers are responsible for providing accurate and complete billing and payment information when placing an order.
Incorrect, outdated, or incomplete information may result in a payment being declined, delayed, or subject to additional verification.
Please review your billing and payment information carefully before submitting your order.
When a Payment Is Declined
If your payment is declined or cannot be successfully processed, your order may not be completed.
Payments may be declined for reasons including insufficient funds, incorrect payment or billing information, security restrictions, or restrictions imposed by your bank, card issuer, or payment provider.
If you experience difficulty completing a payment, please verify the information you entered and, where necessary, contact your bank or payment provider for assistance.
Payment Verification and Order Security
To help protect our customers and our business, certain transactions may be subject to payment verification or fraud-prevention checks.
We reserve the right to request additional information reasonably necessary to verify a transaction.
We may also decline or cancel an order when we reasonably believe a transaction is unauthorized, fraudulent, or otherwise presents a security risk, subject to applicable law.
Your Order Confirmation
After successfully placing an order, an order confirmation will be sent to the email address provided during checkout.
The order confirmation acknowledges that Purrela has received your order.
Orders remain subject to our applicable terms and policies, product availability, and payment verification.
Refunds to Your Payment Method
Approved refunds will generally be issued to the original payment method used to make the purchase unless otherwise required by applicable law or expressly agreed upon.
Once Purrela has processed an approved refund, the amount of time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
For complete information regarding eligibility for returns, cancellations, and refunds, please review our Returns & Refund Policy.
Updates to Our Payment Policy
Purrela may update this Payment Policy from time to time to reflect changes to available payment methods, checkout processes, business practices, or applicable requirements.
When changes are made, the revised policy will be published on this page and the "Last updated" date will be updated accordingly.
Payment Questions
If you have questions about a payment, billing, or this Payment Policy, please contact us:
Email: info@purrela.com
Contact Information
Store Name: Purrela
Address: 1030 Element Cir, Garner, North Carolina, USA, 27529
Email: info@purrela.com
Phone: 910-360-6230
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We do our best to reply back to your email within 1-2 business days.
Purrela is an online retail brand operated by ASO Group Inc., a United States-based company.